Returns & Exchanges
Due to the perishable nature of our artisanal food products, we offer a 14-day freshness guarantee to ensure you are completely satisfied with every bite. If your order arrives damaged or fails to meet our quality standards, we are committed to making it right through a prompt replacement or refund.
Document the Issue
Take clear photos of the product and packaging, especially if there is visible damage or quality concerns, to help us process your claim.
Contact Support
Email our Freshness Team at [email protected] within 14 days of delivery with your order number and the photos you captured.
Review Process
Our quality control experts will review your request within 24 hours to determine if a return shipment is necessary or if a direct credit can be issued.
Resolution Delivery
Once approved, we will ship a fresh replacement at no extra cost or issue a full refund to your original payment method immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing